OUR RETURN POLICY
We guarantee our merchandise to be free of manufacturing defects and will accept any defective items for refund or exchange. For non-defective merchandise, items must be un-worn, in perfect condition, in the original protective packaging, and must be returned or exchanged within 30 days of your invoice date. Returns made after 30 days of the invoice date will be refunded via an emailed merchandise credit. The only exceptions to this return policy are fabric, trim, wallcoverings and indoor/outdoor product orders (including, but not limited to, decorative pillows, poufs and folding chairs), which may not be returned for any reason unless deemed to be defective. *Some restrictions apply.
OUR RETURN POLICY (Specific to Fabric, Trim and Wallcoverings)
· No returns for Fabric, Trimming or Wallcovering will be accepted without a written return authorization from Echo.
· Return authorization requests must include the invoice number, date of invoice and reason for the return. All requests for return and credit must be made within 30 days of the invoice date.
· Fabric cannot be returned for credit after it has been cut. Yardage must be inspected for flaws and correctness of pattern, color, quantity and quality.
· Fabric cannot be returned for credit if it has been processed by the purchaser in any way.
· No returns or cancellations will be accepted on any custom product or special order items once the order is in production.
· Since color variations often cannot be avoided from one dye lot to another, we will not issue a credit for dye lot variations. If an exact match is required, please request a reserve and cutting of current stock for approval prior to shipping.
· Echo cannot be responsible for damages to fabric, carpet or furniture that occurs in transit, storage and delivery. All shipments are F.O.B. Warehouse.
· Any authorized returns for 1st quality merchandise or any refused shipments are subject to a 25% restocking fee and all freight charges.
· Merchandise Credits are non-transferrable and may not be redeemed for cash or applied as a payment to any account. Except as otherwise required by law, merchandise credits expire twelve (12) months from the date on which such credit is first issued.
Please note that all swimwear returns must have the original hang tags and hygienic liner in place to be eligible for a return. Please make sure you wear appropriate under garments when trying on merchandise. Hot tubs, swimming pools and suntan lotions may cause fading, yellowing or stains. These are not considered defects and, therefore, swimsuits may not be returned for any of these reasons.
HOW TO RETURN AN ITEM
- Check your invoice date: We will accept returns or exchanges of unworn purchases in their original protective packaging within 30 days of your invoice date. Credit will be issued in the same form of payment used for purchase. There will be no refunds given for returns or exchanges made after 30 days from your invoice date. (As noted above, returns made after 30 days of the invoice date will be refunded via an emailed merchandise credit.)
- Access the My Account section of the EchoDesign.com website and log into your account. Select items to be returned or exchanged from the Recent Orders section of your account. Follow the instructions for processing returns or exchanges.
- Upon processing your request for a return or exchange, you will receive an email from our Customer Service Department. The email that you will receive will include a pre-paid shipping label. Please be sure to use the prepaid shipping label when returning or exchanging items.
If you would like to exchange an item, we ask that you reorder the item online and handle your original purchase as a return for refund. This will ensure you receive the item you are looking for in the event we are out of stock before we receive your return.
SHIPPING ERRORS / DAMAGED MERCHANDISE
In the event that we processed an order incorrectly or sent an incorrect or damaged item, we will gladly replace or take back that item for a full refund at our expense. Please use contact us at 800.327.3896 or email us at EchoCustomerService@echodesign.com and we will issue you a return shipping label.
**Please allow a processing time of two to three weeks for refunds and exchanges. Echo reserves the right to modify its exchange and return policy.**