Shipping & Returns
Shipping & Returns
Shipping
Where We Ship To:
- Street addresses in the United States only (no P.O. or Military APO/FPO addresses)
- All 50 states including the District of Columbia
Shipping Cost:
Shipping rates are calculated according to the purchase value of your order and the type of shipment selected. Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges.
| TYPE | DELIVERY | COST |
| Ground for orders under $60 | Non-Bedding: 4 – 6 days | $8.00 |
| Bedding: 7 – 10 days | ||
| Ground for orders $60 and over | Non-Bedding: 4 – 6 days | FREE |
| Bedding: 7 – 10 days | ||
| 2-Day Service for all orders | Non-Bedding: 2 days if by noon EST | $18.50 |
| Bedding: 3 – 4 days | ||
| Overnight for all orders | Non-Bedding: Next day if by noon EST | $32.50 |
| Bedding: 2 – 3 days |
With the exception of bedding, our orders are shipped from our NJ warehouse. Please take this into consideration when selecting the type of shipment. Bedding is shipped from our CA warehouse and can take an additional 2 days to process so 2-Day & Overnight may take an extra 1 to 2 days for shipment. Please note, we do not offer Saturday delivery.
Return Policy
ECHO GUARANTEE: We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund.
All swimwear returns must have the original hang tags and hygienic liner in place to be eligible for a return. Merchandise must be in perfect condition. Please make sure you wear appropriate under garments when trying on merchandise. Hot tubs, swimming pools and suntan lotions may cause fading, yellowing or stains. These are not considered defects and, therefore, swimsuits may not be returned for any of these reasons.
HOW TO RETURN AN ITEM:
• If you would like to exchange an item, we ask that you reorder the item online and handle your original purchase as a return for refund. This will ensure you receive the item you are looking for in the event we are out of stock before we receive your return.
• Please check your invoice date: We will accept returns of unworn purchases in their original protective packaging within 30 days of your invoice date. Credit will be issued in the same form of payment used for purchase. There will be no refunds given for returns made after 30 days from invoice.
• Please complete the return form included with your original shipment. If you no longer have the form or have any questions, please contact us at 1.800.327.3896 or email us at EchoCustomerService@echodesign.com.
• Please be sure to ship your item by insured, traceable mail to the address indicated on the return form. This service is offered by UPS, USPS, Fed Ex and other carriers.
Please allow a processing time of two to three weeks for refunds and exchanges. Echo reserves the right to modify its exchange and return policy.